Questions, answered
Everything you need to know about buying and using tickets on The Ticket Source.
How do I get my tickets after I pay?
As soon as your payment goes through, we email your tickets to the address you used at checkout. Each ticket has a unique QR code. You can also see them anytime under My Tickets when you're signed in.
I paid but don't see my email. What now?
Check your spam or junk folder first. If it's not there within a few minutes, sign in and open My Tickets — your tickets are always there. Still stuck? Email us with your order number and we'll resend them.
Do I need an account to buy a ticket?
Yes — we ask you to sign in or create a free account at checkout. This keeps your tickets safe in one place, lets us reach you if an event changes, and makes sure every payment matches a real order.
How do I get into the event?
Show the QR code on your ticket at the door — from your email or the My Tickets page. Each code scans once, so don't share it.
Is it safe to pay on this site?
Yes. Payments are processed by Stripe, a leading payment company. We never see or store your card number.
What does the service fee cover?
The small service fee at checkout covers secure payment processing, ticket delivery, and customer support. The event organizer never sees it — it goes to running The Ticket Source.
The event details say the venue is 'to be announced.' What does that mean?
Some organizers reveal the venue closer to the event date. When it's announced, we email every ticket holder and update the event page automatically.
Refund policy
Event cancelled
If an event is cancelled, you get a full refund of your ticket price — automatically, back to the card you paid with. You don't need to do anything.
Event rescheduled
Your tickets stay valid for the new date. If you can't make it, contact us before the new date and we'll work with the organizer on a refund.
Change of plans
Because each event is run by its own organizer, refund requests for other reasons are handled case by case. Email us with your order number and we'll take it to the organizer for you.
Duplicate or mistaken purchase
Bought the same ticket twice by accident? Contact us within 24 hours of purchase and before the event starts, and we'll refund the duplicate.
Still need help?
Lonniewilliamsiem@proton.meInclude your order number for the fastest help. You can also visit our contact page.